FAQ
Point of Sale System FAQs
Yes! For multi-location business we will add our Communication module at no cost to you which will allow you to transfer, inventory, share customer information, returns and exchanges across all stores and see reports for each location separately or together.
VRP works with multiple processors and gateways allowing you to have maximum flexibility. All of our processors and gateways maintain full PCI compliance.
Of course! Our aim at VRP is to make the transition to us as seamless as possible and therefore offer one free conversion of your current database of products and customers. We will gladly discuss your options for bringing sales history over as well.
Of course! More than that, we do not allow customers to begin using the software without training since we want to ensure that you take advantage of all the features you have right at your fingertips. All VRP customers are obligated to maintain pre-paid hours of training and support. These hours never expire and all calls are timed by the minute.
We are not web based to ensure that your business is not dependent on the internet. Every license is locally installed with either a database hosted or backup on the cloud.
Not at all. If your current hardware is compatible or if you would like to purchase your own hardware that is fine; we do recommend that you check with us what hardware you plan on purchasing. We do offer hardware if you prefer though.
Yes, and more than that, most of our customers request some sort of customization. All of our support and development is based right in New Jersey and not only are our prices extremely competitive for customizations, our turn around time is extremely fast (typically same day for small customizations up to a week for larger ones).
We are located in Hasbrouck Heights, NJ which is only 15 minutes from NY City – the world hub for all retail and fashion.
We have a live support team that comes from the world of retail that can answer any question you have regarding our POS. All you need to do is either call our support line at 888.767.4004 or remotely log in your request for a call back and a team member will call you. There is no such thing as no call back within that same day and calls are typically returned within 5-30 minutes.
We support all verticals and industries in the retail market.
We have 100’s of reports for you to take advantage of to allow you to have complete control of your inventory, employees and customers. More than that, if you need us to add a report we don’t have, you can either request that one of our team members create the report for you or since we are an open database, you can write your own query and create the report independently.
Yes, our software has many features in Hebrew and Spanish. If you need another language added we will work with you. Please note that not all of our team is multi-lingual.
Our customers are located all across the US, Canada, Europe and Australia.
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Still got more questions? No worries! Contact us today and ask whatever you need!