Every brick and mortar retailer needs a reliable Point of Sale (POS) system that integrates with their back-office systems and their e-commerce software, but if you are a furniture retailer you’ve probably got some special requirements.
Buying a new sofa is definitely not the same as buying a new pair of shoes. And the POS system you use for selling that sofa should be built for doing just that, not for selling shoes or books or clothes, or anything else.
Are your sales associates still taking orders on paper in triplicate? Are they switching between the computer, the calculator, and the clipboard during every customer transaction? Are they making mistakes because the sales process is so convoluted? It doesn’t have to be that way.
If your process looks anything like what we just described above, you’ve got another problem. Your customers are seeing all of this happening and wondering why, in the internet-age, you haven’t come up with a better solution. They’re likely frustrated and unhappy with how much time the process takes. That’s not a great way to start off a relationship with a new customer.
If you are shopping for a new POS system, make sure you find one that was built with furniture retailers in mind. Here are some things to make sure you look for.
Furniture POS System Required Features
We’ve compiled a list of some of the most important features to look for. Keep in mind, though, that this list is not comprehensive. Please give us a call at Visual Retail Plus to discuss your needs so we can help you make sure you aren’t overlooking any critical functionality that you’ll regret not having later.
- Your sales associates need to be able to select every possible option, from fabric to finish. They need to be able to see which options are standard, which are special order, and what the cost difference is.
- A vendor purchase order should be automatically created by the system if needed.
- Be sure calculations for out-of-state taxes are included for your in-store and ecommerce systems.
- Any POS system should interface with UPS and automatically calculate shipping costs.
- Images for customer-reference, as well as to ensure vendor accuracy, should easily be attached to orders.
- A calendar function should be integrated to make sure you are alerted to late shipments and are able to proactively follow up with customers whose shipments have been delayed for any reason.
- You’ll need to be able to look up customers with whatever data you have available, such as last name, phone number, or order number.
Built For Retailers By Retailers
VRP builds retail POS systems for retailers. We know our products are the best, because we’re retail veterans. We’ve been through the ringer and worked with less-than-ideal POS systems. And we’ve dedicated that last 25 years to upgrading our systems with the latest technology, features, cloud functionality, and custom features. Give us a call to learn more and see a demo today.