When it comes to choosing a point of sale system for retail, there are numerous factors to consider. Most of the time, companies focus on the features they will receive from a product — and rightly so. The features a product offers are extremely important to the functionality of your business. However, there is more to consider than just features. A major factor to take into consideration when choosing a point of sale (POS) system is how good the customer support will be.
Check out these four reasons why you need a retail POS system that is backed by quality customer support.
#1: Making The Initial Onboarding Simple
Let’s face it — anytime you add a new system to your business there is an initial upfront investment of time and energy. It can be difficult to go through the onboarding process of a new product, especially something as important as your POS system. This is where having quality customer support will go a long way in making the process easier and faster. When you can quickly reach a customer support agent who can walk you through a lot of the initial onboarding tasks, you can cut out a lot of the headache for you. Don’t choose a POS system that requires you to handle all the work without any help from the team who sold you the product.
Not only will this make the process less hectic, it will ensure you set everything up correctly the first time, cutting out issues down the road.
#2: Ensuring You Understand Every Feature
What good will a hundred fancy features do you if you can’t utilize them? Having quality customer service means that you will be able to walk through every feature and understand how it works thoroughly. If you run into questions or can’t figure out how a certain aspect of the POS system works, having the ability to speak to a real customer support agent will go a long way in allowing you to get the most out of the product. This will ensure that your investment in a new POS system is well worth every penny spent.
#3: 24/7 Support When Something Goes Awry
No matter how great a POS system is, the reality is that eventually, something will go awry. Whether it is a connectivity issue on your end or it is a glitch in the program, having 24/7 support backing up the product you choose will go a long way in alleviating stress and major issues. The last thing you want is for your staff to be left helpless with no way of remedying an issue, losing you sales. Make sure that you have a way to get ahold of a customer support agent no matter what time of day your business is operating.
#4: Constant Up-To-Date Information
Once you choose the right point of sale system for your company, you aren’t done expanding on what you need. Having quality customer support means you will continually be updated with new information, new features, and advancements in technology. The last thing you want to do is purchase a product and never hear about anything new again. In order for you to stay on the cutting edge of what your POS system can do, you need a support team that will keep you in the loop and ahead of the curve.
If you are looking for a new retail POS system and you are thinking about switching to Visual Retail Plus, we invite you to try a free demo. Our customer support team is ready to assist you, 24 hours a day, seven days a week. We back our incredible product with equally outstanding customer support. Find out more today.