Introducing a new POS system to your small business is both exciting, and nerve-wracking. In regards to excitement, you’re inviting a new and improved form of technology to your business. One that will allow you to improve the efficiency of day to day activity and provide a higher level of customer service. Now, on the other hand, adding a new POS system means that there is a learning curve that you’re going to have to overcome and challenges that are sure to surface.
Since we know that these struggles are going to come to head once you select your new software, we figured that it would be extremely beneficial to start talking about a few ways that you can ensure this new transition goes smoothly. Being able to make a smooth transition from one POS software to the next is beneficial for you, your team, and your business. Let’s get started.
Invest Time in Finding the Right One
We talk quite a bit about how crucial it is for you to list out your needs in a POS system and to shop around before you commit to any one software. One of the biggest mistakes that people make with their POS system is selecting a software blindly. Doing so leaves them frustrated with the service that they receive and the features that they’re missing.
If you really want to make your transition from one software to the next an easy one, you want to make sure that the POS software that you’re introducing is actually going to make life easier. When you select a system that you haven’t done much research about or you haven’t seen the functionality of first hand, you are left making the situation more complicated. At the end of the day, you’re taking steps backward when you do this.
While it may take some time for you to go through all of the available POS systems, you won’t regret spending this time in the end. At the very least, you’ll know why your team or your business will benefit by adding this software to the mix.
Take Time to Learn
You aren’t going to be a POS professional after a couple of demos or even after a few times of using the software. Though that is the case, it is important that you take time to learn if you want to allow this software to help you improve your business. A quality POS system will help you and your business in more than one way. From organizing your merchandise to speeding up transactions, your POS system should make it so that your team can move swiftly throughout a shift.
In order for you to recognize all of the ways that you can benefit from this software is by learning all of its capabilities. All too often businesses will select a software that they only utilize pieces of.
If you’re going to choose a software for your business, learn it — forwards and backward. By taking the time to learn everything about the software that you select, you can gather a handful of ways that this one software can serve multiple purposes. You also gain comfortability with the software and can then help your staff as they use it. Truly, the benefits of taking time to learn your software, rather than simply jumping into using it, are endless.
Ask Lots of Questions
Learning a software is difficult, but applying it to your business and your routine can prove to be a bigger challenge. The good news is that, more often than not, your POS system will come with a team that is there specifically for your questions. From any issues that you come across to the troubleshooting needs that you have, there should be a high-quality support system readily available.
The important thing to note about support systems is that you have to use them in order for them to prove valuable. Having a support system that you don’t take advantage of is hurting yourself, your business and your team. Something that we hear and see all the time is people throwing in the towel on a software that has tons of potential, but that they haven’t asked for help with.
Don’t short your business of success because you’re too scared to ask for help. Utilizing the support team of the software that you choose is, in fact, one of the very best things that you can do for your business.
POS software is something that your entire team is going to use on a regular basis, so it’s important that they are just as comfortable with it as you are! Once you’ve figured out the system and all of the ways that you plan to use it, set aside a specific time where you train your staff to become equally as comfortable.
The training should cover all of the specific features and functionalities that they will be using. By offering a training for your staff, you can ensure that any questions they have are answered and give them some time to get comfortable with the software and technology pieces. The more comfortable your staff is with your POS and inventory management software, the better the quality of customer service they’re going to be able to provide.
If you choose to skip training your staff, you’re bound to deal with a handful of struggles. In these situations, the learning curve is higher and your staff learns through failure. Avoid failure altogether by teaching them about the software right off the bat.
The attitude that you maintain is going to contribute a great deal to the experience that you’ll have with your POS software. From the first moment that you introduce the new software to your team to months after you’ve implemented the system, your attitude needs to remain positive. As long as you are recognizing the various ways that you and your team are benefiting from this software, it should be relatively easy for you to do this and explain to your team why this system truly is a positive change.
As the individual that’s heading your team, you need to ensure that a positive attitude is held throughout the experience so that your team can also have a positive outlook moving forward. Getting started on the right foot with the software starts by introducing it in a positive light.
Try Out Visual Retail Plus
Change can be difficult, especially when it is such a crucial part of your business. While implementing a new software to your retail business can be challenging, it’s all the easier if you take advantage of the points that we’ve listed above and maintain a positive attitude.
For some, the hardest part of this process is finding the software that fits you best. If you’re a retail business that has tried out a handful of POS systems and you still haven’t found the right fit, try Visual Retail Plus. We’ve worked tirelessly to provide business owners with the tools that they need to thrive and succeed in the dog-eat-dog business world.
Our by small retail business owners. After dealing with the struggles firsthand, our team was able to create a software that spoke to the needs that we were having a hard time caring for. On a day-to-day basis and in the bigger scheme of things, this POS software is an addition that you’ll be thankful for.
With a software that is designed for retail businesses and was designed by retail business owners, you know that the product that you invest in is going to benefit your business in more ways than one. If you’ve been looking around for the next piece of technology to add to your retail business — this is it! Reach out to us today and we would be more than happy to provide you with a demo of our software so that you can see firsthand how it works.