When it comes time to invest in a new point of sale system, many company decision makers look at the hard costs like hardware, software and installation. While these are certainly critical elements to consider, there are other expenses of both time and money that needs to be taken into account.
A recent article from Retail Info Systems News examined one of these extra costs – employee training. Once the POS system is up and running, businesses need to make sure that their employees actually know how to use it. Considering every worker will have their hands on the cash register solution that will house cash, credit card and customer information, inventory stats and run any number of reports, employees making mistakes with this system can have a major impact.
“Retailers historically experience high staff turnover rates in their stores,” the article reads. “Running a clunky, hard to use POS system in the store makes it difficult to get new store associates down the learning curve and selling efficiently. The time your new hires spend trying to learn how to use the system is time they could be interacting with customers and creating relationships. A modern POS system should partner with store staff.”
Companies want to invest in a POS system that is easy to use. This means one that is intuitive, flexible and has quality performance. However, companies need to make sure that employees have the right point of sale and inventory system in place and a training program that can ensure employees know the ins and outs of the system for it to be effective.